SellPro

Courses, Topics, Questions and Quizzes

Owned by Derick Morales (Unlicensed)
Last updated: Mar 10, 2020 by Darlene Haussmann
5 min read

Course Overview


  • Courses should be no more than 5 topics in length
  • Users should be able to complete each topic in one minute or less
  • Use of teaser and knowledge check questions is recommended
  • Diction and syntax should be as succinct as possible
    • Considering the demographic, fun, light diction is recommended
  • Use of bullet points over paragraphs is highly recommended
  • Use of relevant images is recommended to break up text and to support learning with visuals
  • Course should educate users on:
    • How the product works
    • Product specifications
    • How to sell (including what makes an ideal customer)
    • Optional – competitive comparison



Topic File Types


Build Your Own

  • Build content directly in the SellPro OMS using our Content Builder
  • Content displays like something you’d see in a blog or news feed

Specs

  • Recommended length: Three vertical smart phone screen scrolls
  • Accepted image file formats: JPEG, PNG, BMP, GIF
  • Best Practices:
    • For optimal fit, use images designed to work in one of the following aspect ratios: 16:1, 4:1, 4:3, 16:9, 1:1.
    • Content should be designed for clarity on all mobile devices, including tablets and phones, in both landscape and portrait views.

PDF

  • Ideal for topics that have heavy visual imagery
  • Great for topics containing charts, graphs, word-wrapping and other visual callouts
  • Excellent for heavy use of bullet points and side-by-side comparisons
  • Great for controlling how text breaks

Specs

VIDEO

  • Nice way to diversify and give life to content
  • Excellent way to reinforce text assets

Specs

  • Accepted Formats: MPEG-4 (.mp4, .mpeg, .mpg)
  • Max file Size: 20MB
  • Recommended encode settings:
    • 1080p (1920x1080) or 720p (1280x720)
    • VBR 2-pass
    • ~1.5Mbps (Target), ~10Mbps (Max), depending on length of video
  • Recommended Duration: 60 seconds or less





IMAGE

  • Typical use is to showcase picture quality
  • Best use cases include showcasing quality of printers, monitors, displays, and cameras
  • Another great use case is uploading images that will be printed directly from SellPro

Specs

  • Accepted file types: JPG, PNG, GIF, BMP
  • Max file size: 20MB
  • Recommended file size: 2MB
  • Best Practices:
    • Remove all file metadata
    • Save as Optimized, include transparency for PNGs
    • For detailed export settings in Adobe Photoshop, see these images:

EXTERNAL URL

  • Awesome way to display proprietary content that is not easily reimagined in any of the other topic types
  • Great for customer service policies, terms and conditions and/or FAQ pages

Specs

  • Website topics should:
    • Be mobile-friendly
    • Have a responsive design
  • Website topics should NOT:
    • Be video websites (e.g. YouTube) as this causes an awkward user experience in-app

DISQUS FORUM

  • Fun way to engage in two-way communication with RSAs through live conversation or open-ended forums.
  • Also great for answering product-specific FAQs.

Specs

  • Requirements:
    • Disqus subscription (API keys)
    • Forum management (client)
  • Best used in:
    • Reference Library
    • Toolbox



Question Types


Multiple Choice

  • This question type allows you to ask multiple choice and/or true/false questions.
  • Users will need to select only one correct answer from the list. 

Checkbox

  • This question type requires users to select all answers that apply.
  • This works great when asking questions that ask users to identify multiple items in a list and choose multiple correct responses.




  • Teaser questions appear before the associated topic
  • Teasers should not be attached to the first course topic, as it makes the user experience less intuitive
  • There is no penalty if a user gets a teaser question “incorrect”
  • Use of teasers is a great way to keep the audience engaged, and the perfect opportunity to inject some humor into your course



  • Knowledge check questions are a great way to ensure users are comprehending each topic
  • Knowledge check questions appear after the associated topic
  • If a user answers a knowledge check question incorrectly, they will be sent back to read/watch the associated topic again, and half of the original topic timer will be enforced
  • You can create as many knowledge check questions as you like
    • If you create more than one knowledge check question for a topic, the system will ask one of them at random. If a user answers incorrectly, after re-engaging with the topic, they will be asked another knowledge check question at random
  • Knowledge check questions can also be used for course and awards quizzes



Course and Award Quizzes


Course Quizzes

  • Course quiz questions can be standalone, or utilized from the pool of knowledge check questions
  • Course quizzes should be no longer than the number of topics
  • Users must score 100% on a course quiz to become certified in the course
    • If they score less than 100%, they will have to take the entire quiz again until they pass with a 100% score


Award Quizzes

  • Award quiz questions can be standalone, or be utilized from a pool of course quiz/knowledge check questions
  • Select award quiz questions that don’t require the context of having just taken the course (keep in mind users may see these questions months after certifying for the course)
  • The app will randomly select a specified number of questions that are associated with the course(s) to which the award is attached
  • Users must score 100% on an award quiz to earn that award
    • If a user does not score 100%, they will need to play the Gravity Game again in an attempt to land on that award and take a quiz again



Submission and Deployment Process




Brand Content Admin


  • Creates new course in the OMS, including all topics, assets and questions
  • Previews course in the OMS
  • Previews course in-app
  • Submits course for mVentix QA
  • Sends email to content manager requesting
    a “go live” date

mVentix

(within two Business days)

  • Checks to ensure that all assets are working properly
  • Makes any final recommendations for any edits to the course
  • Content team works with client manager to ensure that all awards have been created in the OMS/received in the warehouse and are ready for launch in tandem with course
  • Course goes live within two business days of “submittal for QA”, provided that there are no additional edits required by brand content admin

Learn. Earn. Sell.